FAQ
Helpful Information
When is the Next Official Restock?
Due to the Popularity of our Brand, Everything Sold Out. Next Restock is 20th June, 2020!
Are you still in business during COVID-19?
Yes, we’re still open 24/7 to accept orders in the UK and most locations internationally. Please see the current list of international locations. African Rose has been legalised. All products are safe and made in a sanitised, and clean area! Expect shipping delays after receiving your confirmation email!
Does African Rose Ship Worldwide?
YES! This question gets asked a lot! If you don't have GBPÂ currency, the conversion of your payment will be told at checkout!
I Have Written The Wrong Address On My Order What Do I Do?!
If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting African Rose at official.african.rose@gmail.com. The Consumer has 3 days to reach out, otherwise, there's no further action that can be done to resolve the issue. Due to the popularity of our brand, We receive hundreds of emails daily, please make sure you emphasise your issue at the subject line when reaching out so that it is easy for use to attend to your needs and make sure the issue is resolved!
How do I Return My Order?
Email African Rose at official.african.rose@gmail.com. Make sure you send proof of your order, information and a picture of the items that you received so that we may send you the correct item you purchased. You will have to ship your items to the return address to be eligible to receive your correct order.
My Package Was Sent Back What Do I Do?!
Package Sent Back? This happened due to an insufficient address, when filling out at check out you must include your FULL address, don't forget your house/apt/unit/etc.
Is African Rose Safe and Reliable?
Yes! All products are safe and reliable. African Rose has been legalised Processing Days after placing an order is 2-4 days or sooner!